Incident Response Services

Enlist our help improving your incident response program—or let us charge into the fight with you.

As a security professional, you’re charged with making attackers’ lives as exhausting as possible. While minimizing your attack surface is a surefire way to get them shaking their fists, if they want it badly enough, they’ll find a way in. To seal the victory, your organization needs to complement preventative efforts with incident response capabilities. That way, you can find attackers once they’re in, uncover exactly what they did and where they went, give them a swift, hard boot, and make sure they don’t have another way in.

Sadistic? Sure. Fun? A little. Easy? No way. But that’s why we’re here to bolster your defenses: Rapid7 Incident Response services give you access to the experience and technical expertise you need to accelerate your incident investigation, containment, and recovery. Our teams will work closely with your in-house and outsourced teams through every stage of incident response, from analysis and scoping through containment, remediation, and cleanup.

Need immediate assistance?

Call our breach response team at: 1-844-RAPID-IR (1-844-727-4347).

Experienced teams

Rapid7's expert incident responders have conducted hundreds of investigations and have decades of experience responding to compromises of all sizes and severity, from small-scale opportunistic threats to enterprise-wide breaches by sophisticated attackers. Our professionals complement their expertise in threat analysis, forensics, and malware analysis with knowledge of multiple, industry-leading technology platforms for rapid analysis and incident scoping.

Rapid and complete response

Through all phases of response, you'll have a single point of contact who is ultimately responsible for coordinating, communicating, and reporting on every aspect of our incident response activity. Our incident response services include all aspects of threat detection, documentation, and collaboration to devise appropriate remediation activities.

Flexible retainer agreements (way more than an insurance policy)

Keep our experts on standby. In the event of a compromise, retainer customers alert the Rapid7 team, who will respond within one hour to plan an approach. We begin technical investigations within 24 hours remotely, and we can be on-site within 48 hours (72 hours for locations outside North America). Retainers are available in standard 80 and 120-hour blocks, or we can customize larger blocks of hours for your organization’s needs.

Of course, we love to hear from you outside of emergencies, too. That’s why retainer hours can be applied toward any of our Incident Response Services (or any Rapid7 Consulting offering, for that matter). Give us a call, and we’ll set you up with a project manager who can help you assess which services will address the unique challenges you face. We’ll then connect you with the best consultants to advance your security program and response capabilities.

Incident Response Services

Whatever your incident response needs, Rapid7 offers proactive and reactive services to give you the confidence to remain cool, calm, and collected while managing a potential crisis.

Breach Response

Need immediate help with a breach? Call us at 1-844-RAPID-IR (1-844-727-4347). Our incident response team is ready to collaborate closely with your in-house team to investigate incidents, document findings, and recommend the right remediation activities to help ensure attackers are out and can’t find their way back in. We can even support your crisis communications to help present critical details to the public or to your Board of Directors, should it come to that.

Compromise Assessment

From verifying compromise to validating remediation efforts, a Compromise Assessment can confirm your house is clean (or not). By applying threat intelligence and behavioral analytics with innovative hunting techniques, our experts assess your environment to identify malware and evidence of attacker activity and report on misconfigurations, significant risks, and potential vulnerabilities.

Learn more about Compromise Assessment

Breach Readiness Assessment

A Breach Readiness Assessment provides a full evaluation of your threat detection and incident response capabilities to show you how yours stacks up against best practices and identify steps to take your program to the next level. (We’ll even help you justify necessary investments to the powers that be.)

Threat Simulation: Tabletop Exercises (TTX)

Tabletop exercises simulate threats on-site to evaluate your detection and response capabilities in a controlled environment. We work with you to create and deliver a meaningful scenario, analyze the results, and provide a list of actionable improvements you can apply to your incident response program.

Learn more about Tabletop Exercises (TTX)

Incident Response Program Development

Attacks and attackers are constantly evolving. To ensure you’re always prepared, you need a plan—and you need to review it regularly. Our experts will evaluate your environment—from technology and assets to people, processes, and policy—to rate your current capabilities and offer relevant, business-based recommendations to help you meet (and exceed) your IR program goals. Need to build your program from the ground-up? We can help with that too. Our IR Program Development offering can be customized to help build or improve your aptitude in any facet of incident response.

Learn more about IR Program Development

Blended and Custom Engagements

Still need help but don’t see an offering that meets your requirements? Call us . We tailor offerings to your specific needs or objectives, and even partner with experts from other Rapid7 teams—including Penetration Testing and Advisory Services —to run blended engagements such as Red/Blue Team exercises and full-scope assessments of security programs.

Learn more about Blue Team Exercise

Learn more about Red Team Exercise